Shipping Policy

At RILKA, we want your order to reach you as quickly and smoothly as possible. Please find our shipping information below.

Shipping Times

Orders are typically delivered within 3–5 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, courier delays, public holidays, peak periods, or other circumstances outside our control.

Tracking Your Order

Where tracking is available, your tracking details will be sent to the email address provided at checkout once your order has been dispatched.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Delivery Delays

While we aim to have all orders delivered within the estimated timeframe, occasional delays can occur with shipping carriers.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us and we’ll help investigate your delivery.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your order details and any relevant photos so we can investigate the issue.

Questions?

If you have any questions about your order or delivery, please contact the RILKA team through our contact page.