Returns & Refund Policy

We want you to feel confident trying RILKA. That's why we offer a 30-Day Money-Back Guarantee on your purchase.

30-Day Money-Back Guarantee

If you're not happy with your RILKA product, you can request a refund within 30 days of receiving your order.

Our guarantee allows you to open and try the product. If it's not right for you, simply contact us within the 30-day period with your order number and reason for your refund request.

We may ask you to return the product before your refund is processed.

This policy does not apply to sampler boxes. Sampler boxes cannot be refunded or returned.

Change-of-Mind Returns

If you've changed your mind and haven't opened or used your product, you can return it within 30 days of receiving your order.

To be eligible, the product must be unused, unopened and in its original condition and packaging.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Refunds

Once your refund or return has been approved, your refund will be issued to your original payment method.

Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping costs, if applicable, are generally non-refundable unless the product is faulty, damaged or incorrect.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives. If your product is damaged, faulty or you've received the wrong item, contact us as soon as possible with your order details and photos where applicable.

We'll assess the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy.

How to Request a Return or Refund

To request a return or make a claim under our 30-Day Money-Back Guarantee, please contact the RILKA team through our contact page and include your:

• Order number

• Name and email address used for the order

• Reason for your return or refund request

We'll then provide you with the next steps.

Please do not send products back without contacting us first.

Australian Consumer Law

Our 30-Day Money-Back Guarantee and returns policy are provided in addition to your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer rights or remedies that cannot legally be excluded.

Questions?

If you have any questions about a return or refund, please contact the RILKA team through our contact page and we'll be happy to help.